HELPFUL INFORMATION / FAQ

This information is here to help you with some of our most common questions. If you do not see an answer to a question you are looking for go ahead and contact us on our contacts page!

FOR STUDENTS

Do I need a passport?

When participating in any of our international programs (non-USA based), you will need a passport.  It must be valid and not have an expiration date within 6 months of your travel.

What are the dates of the semester?

This information is provided on the individual program pages under opportunities:


Ecuador Semester

Ecuador Summer

Italy Semester

Global Virtual Internship

When are the application deadlines?

April 1st for the following Fall semester
‍November 1st for the following Spring semester
‍March 1st for the following Summer

If the application deadline has passed, you are still invited to submit an application then reach out to our team directly to discuss the option of a late add.

We would be happy to accommodate your late application if possible.

What if I have a Dietary or Physical limitation?

Dietary Restrictions:

Travelling overseas with any sort of food allergies and/or dietary restrictions is challenging, particularly in a developing country and require careful planning, patience, and flexibility.

L&LI in Quito, Ecuador can accommodate (during homestays, chapel, and on trips) vegetarian, gluten-free, dairy-free, and/or nut-free diets.

L&LI in Rome, Italy can accommodate vegetarian diets. Unfortunately, because we eat many of our meals in community and because of the nature of Italian food, we cannot accommodate gluten-free or dairy-free diets.

Students with additional food allergies and/or dietary restrictions (ie: vegan) other than those listed above, should 1) anticipate cooking for themselves, in addition to bringing or purchasing personal cookware if separate cookware is needed 2) plan on spending additional personal funds on food, and 3) understand that food options, at L&LI meals and at the grocery store, will be limited. Strict or life-threatening food allergies and/or dietary restrictions must be communicated to L&LI staff during the application process and as soon as possible.

Physical Limitations:
Travelling overseas with a physical disability and/or impairments is challenging. L&LI participants must possess the necessary physical capacity to safely perform the essential functions of a study abroad student with or without reasonable accommodations. L&LI is limited in providing reasonable accommodations; both Italy, Ecaudor and other International locations posses physical barriers and structural obstacles in natural and manmade environments that prevent or block mobility and/or access. L&LI students must be able to stand for prolonged periods of time, walk for thirty minutes uninterrupted, possess the ability to transport themselves from one place to another in a timely manner (specifically on public transportation), and be able to carry at least twenty pounds.

While the following is not an exhaustive list, participants will need to navigate these and other environments: uneven roads, dirt paths, stairs, steps, boarding and de-boarding a river canoe, boarding and de-boarding a city trolly with a short window of time that doors stay open,  etc. Physical disabilities and/or impairments are to be communicated to L&LI staff during the application process.

Who can I call in an emergency?

In the United States & Ecuador:

Philip J Payne: Executive Director 

Phone- 1 (805) 823-5839 

Email- philpayne@livingandlearninginternational.com

In the United States:

Greg Belgum: VP Strategic Partnerships

Phone - 1(408) 306-7073

Email - gregbelgum@livingandlearninginternational.com

In Ecuador:

Bryan Cole: Program Director

Phone - 1(719)258-8754 OR +593 98-944-9673

Email- cole.bryanc@gmail.com

In Italy:

Larry Peck: Program Director

Phone - +1 (704) 641-3376

+39 328-617-1975

Email- romewithpurpose@gmail.com 

Who will pick me up at the airport?

A leader from Living and Learning Program will be at the airport to meet you. The airport is easy and organized. You will land, go through immigration where they will stamp your passport and then claim your luggage and leave.

Should I bring my laptop?

YES.  We would recommend you bring one for writing papers for class and for keeping in communication with others in your program and at home.   Internet will be provided in your apartment.

Will the classes be in English?

Yes, all classes will be taught in English. The exception to this would be upper division Spanish courses.

What happens if I get sick?

Medical care is readily available and there are multiple hospitals within 10-15 minutes of anywhere you will be in the main city of your program. Program staff will stay with you throughout any experience at a hospital or clinic.

What if a program is cancelled? What if I need to back out, withdraw, or need a refund?

Refund Policy

It is the policy of L&LI that students who withdraw from a program for any reason are entitled to a refund in accordance with federal and school policies, whether or not they are recipients of federal or institutional aid. The period of enrollment for which the student is charged is defined by L&LI as from the program start date to the program end date. Students who are dismissed from a program are not entitled to a refund.

Program Cancellation Policy (Updated in light of COVID-19)

Cancellation Pre-Departure:

In the event that L&LI needs to cancel or suspend a program prior to the start date, participants can:

  1. Transfer enrollment to an alternative program that has not been cancelled (Italy or Ecuador). There are no change fees however students will be responsible for any difference in Program Cost. When transferring to a less expensive program, participants will receive a refund of the difference.
  2. Postpone their enrollment to a future semester in the same program. There are no fees associated with postponement. Any monies paid will be applied to the future program.
  3. Withdraw entirely from L&LI programs and receive a full refund.


Cancellation During an Active Program:

In the event that L&LI needs to cancel or suspend a program while it is already active, a full refund cannot be guaranteed. However, students can expect the following:

  1. L&LI will make every reasonable effort to recover costs for the cancelled portion of the program and refund those monies to the student. However, L&LI pays the bulk of program costs, including but not limited to educational expenses, housing, health, safety and security and administrative costs upfront and before the program start date. These upfront payments are non-recoverable costs and are non-refundable. A partial refund may be issued based on what L&LI is able to recover.
  2. Provide regular and clear communication to students and their home institution.
  3. Where possible, provide alternative options for completing course work and award academic credit. 


Change in Program Design

L&LI makes every effort to deliver all programs as published in web, print, and in-person advising. Occasionally, Changes in Program Design need to be made due to local or global circumstances. 

These changes may include but are not limited to trips and excursions, internship options, staffing, housing, and/or academic course offerings. Changing from in person instruction to online instruction is considered a Change in Program Design.

As long as Changes in Program Design are similar to original arrangements, no refund will be given. Determinations of similarity will be made at the sole discretion of L&LI.


Voluntary Withdrawal Refund Procedures

After acceptance to L&LI, students must notify the Program Director as well as the Registrar/Study Abroad Office at the home institution, if one decides to withdraw from the program. Notifications must be in writing. The effective date of withdrawal is the date L&LI is notified or the last date of association with the program, whichever is later.

Students who are accepted into a program and withdraw within 30 days of the program start date are responsible for $2,500 for housing. Students who withdraw or are dismissed from a program after the program begins may be eligible for a partial refund of tuition, room & board fees. Refunds for students who withdraw after the program begins will be given at the sole discretion of L&LI.

If a student believes individual circumstances warrant an exception to these procedures, they may appeal through a written report. This report along with supporting documentation should be sent to the Program Director for review.


Dismissal for Nonpayment of Fees

Students are expected to pay their tuition, room & board fees in full as outlined by dates in the “payment” section of the handbook. If payments are not made on schedule, the student will be administratively withdrawn for nonpayment. The L&LI refund policy will apply in such cases and collection procedures will be initiated.


FOR PARENTS

What should I expect?

It is a wonderful experience to have your children studying in an International setting.  It is also stretching and scary.  We want you to know that we will do everything possible to ensure that your college student has a safe and life impacting experience. Several of us on staff have had our own children study in other countries and know first-hand what it is like to let our own children go to a foreign land.

Who can I contact in an emergency?

In the United States & Ecuador:

Philip J Payne: Executive Director

Phone: +1(805)823-5839

Email- philpayne@livingandlearninginternational.com

In Ecuador:

Bryan Cole:  Program Director

Phone: +1(719)258-8754

Email- bryancole@livingandlearninginternational.com

In Italy:

Larry Peck: Program Director

Phone: +1 (704) 641-3376

+39 328-617-1975

Email- romewithpurpose@gmail.com 

On a Short-Term Study Tour

Rachel Roskoski: Director of Study Tours

Phone: +1 (248) 835-7224

Email: rachelroskoski@livingandlearninginternational.com

In the United States:

Greg Belgum: VP Strategic Partnerships

Phone: +1(408)306-7073

Email- gregbelgum@livingandlearninginternational.com

Can I visit my child?

ECUADOR:

L&LI encourages visitors and parents to see and experience student life in a different country during students’ time abroad. Due to program activities, there are blocks of time where visitors are not permitted. Please consult the Program Calendar to be aware of these dates and times, particularly the Visit/Family week dates. This time is an ideal visit of 4 to 5 days, including a weekend. Parents and visitors alike are expected to prepare all travel plans, lodging, and activities during their stay. L&LI staff will be available to offer information, suggestions and assistance to visitors. Parents and visitors should understand that while visiting, the students are still expected to attend classes, internships, and other program activities.

ITALY:

L&LI encourages visitors and parents to see and experience student life in a different country during students’ time abroad. Due to program activities, there are blocks of time where visitors are not permitted. Please consult the semester calendar to be aware of these dates and times. The ideal time to visit your son or daughter is during one of the two Independent Travel Weeks. These are outlined in the Program Calendar. Parents and visitors alike are expected to prepare all travel plans, lodging, and activities during their stay. L&LI staff will be available to offer information, suggestions and assistance to visitors. Parents and visitors should understand that if they plan a visit outside of the schedule Indpendent Travel Weeks, students are still expected to attend classes, internships, and other program activities.

**All costs associated with visiting are the responsibility of the parent and/or visitor.

How do I communicate with my child?

Staying in touch is a fantastic way to share in your son or daughter’s experience abroad. We would recommend Skype, FaceTime, iMessage, WhatsApp, or email as the best way to do this.

Can I send mail or a package?

ECUADOR:

Receiving mail is always a highlight. Please send cards and letters. If you decide to send a package – please remember that anything bigger than a 5 x 7 padded envelope probably will not arrive in time to your student.

Mail all packages to:

     Misión Mundo Juvenil

     Student Name

     N37-68 Sancho de La Carrera y Villalengua

     Quito, Ecuador

      SOUTH AMERICA

ITALY:

Letters and cards take from 5-10 days—and are nice to receive from home.  Packages sent via the US Postal Service can take from 2-6 weeks (or longer) to arrive.  Often there is paperwork to be completed at the post office in Italy before you are given your package.  Sometimes you must pay extra to receive packages and sometimes the packages are held up for any number of reasons.  All that said, it’s a good idea to ask people not to mail packages to you via the US Postal Service because it can be a big headache to get them as well as expensive if there is a declared value of the package contents. If someone sends you a package, you will be charged tax on any declared value of the contents. Tariffs and taxes in Italy are expensive.  

 

Federal Express, UPS, and DHL deliver to Italy and provide much faster and more reliable service for packages than the US Postal Service.  Because each package has a tracking number associated with it, you’ll always know where your package is. In general, it is expensive to mail packages to Italy through any of the above methods and you will have to pay tax on the declared value of the contents.

Mail all packages to:

      Istituto Maria Santissima Assunta

      Via Casilina 233

      00176 Roma (RM) Italy

      Telephone +39 0627800818

Health and safety information

Safety: Student safety is L&LI’s highest priority. Due to L&LI’s long experience with risk assessment, emergency preparedness, and crisis managament, L&LI is able to adapt quickly to dynamic international challenges. Given that socioeconomic, political, environmental, and medical conditions vary, L&LI specifically tailors health, safety and security measures to current circumstances.

L&LI staff are dedicated to addressing health, safety, and risk management issues first from a preparation and prevention approach to reduce risks and second, from an incident response approach that functions 24 hours a day, 7 days a week. The various types of health and safety situations that arise for individual students are reported to the Resident Coordinator or Director of Student Life, who works with the Assistant Director and Program Director to respond carefully, appropriately, and swiftly. L&LI staff are trained in risk assessment and crisis management. L&LI infuses safety and security throughout the program curriculum. Key elements of the L&LI model help minimize in-country safety, including:

° Orientation: during the initial orientation period, L&LI staff educate students about potential safety risks and strategies for students to keep themselves safe within their new context. L&LI staff provides further safety and security briefings at key junctures throughout the program, most notably at times of movement or travel to different locations throughout the country, and at times where public transportation is utilized.

° Homestays: homestays provide students with grounding in the local culture, critical to building realistic perceptions of risk. Host families help students navigate their new surroundings by providing firsthand exposure to local norms, modeling culturally appropriate behavior, and giving precautionary advice about the local environment. Total safety cannot, of course, be guaranteed abroad just as it cannot be guaranteed anywhere. L&LI is committed to taking necessary steps to maximize student safety.

You should talk to your doctor about the trip and any possible restrictions that may be necessary for you during the program. In particular, you should talk to your doctor about anti-malarial drugs and possible side effects. Be sure to discuss the current medications you are taking and how they may interact with other drugs or required vaccinations. The Center for Disease & Prevention (CDC) website (http://www.cdc.gov/travel) provides comprehensive health information and advice for general travel abroad. This site should answer most of your health-related questions and provide links to additional resources.

Medical Insurance: Medical insurance is included in the price and covers the program participant for the official on-site period of program. This is not an optional benefit; every Living and Learning participant will be covered by medical insurance coverage. Living and Learning requires that all students have comprehensive insurance and has arranged for a group insurance policy. The benefits of the coverage include the following:

  • ACCIDENTAL DEATH AND DISMEMBERMENT BENEFIT
  • MEDICAL EXPENSE BENEFIT
  • REPATRIATION OF REMAINS BENEFIT
  • EMERGENCY MEDICAL EVACUATION
  • EMERGENCY REUNION BENEFIT
  • TRIP INTERRUPTION BENEFIT

Medical costs due to sickness, illness, or injury are the responsibility of the student. Any questions regarding insurance coverage, filing a claim, or medical bills should be directed to the Executive Director. Be aware that the insurance provided is supplementary to any additional insurance coverage the student may already have; claims must be submitted to the student’s primary insurer first. L&LI has no control over any primary insurer’s policies or decisions regarding coverage.

**L&LI’s insurance does not cover pre-existing conditions that may result in emergency medical care. Consult with your physician regarding medications and/or treatment you may need while abroad. Depending on your physician’s advice, you may want to maintain, or purchase, additional health insurance that can be used overseas for certain conditions.**